The Metropolitan Tuguegarao Water District (MTWD) as a newly ISO certified Water District continually demonstrates regional leadership in terms of water services. Through the improvement of its Quality Management System and by integrating additional controls therein, MTWD exhibits continual improvement of its services. Currently, the Water District is in its momentum of innovating processes within its three water systems (Tuguegarao, Solana and Piat).

Early last year, MTWD had started laying its foundation for the ISO certification in adherence to Administrative Order (AO) No. 161 “Institutionalizing Quality Management Systems in Government” and in compliance with Executive Order No. 605 which mandates all departments and agencies of the Executive branch, including all government-owned and/ or controlled corporations (GOCCs) and government financial institutions (GFIs), to adopt the ISO 9001:2000 Quality Management Systems as part of the implementation of government-wide quality management program.Seminars, workshops, and trainings were conducted to ensure that the preparation engages all employees and staff of the Water District. The Stage 1 and Stage 2 Audits which happened on July 4-5 and July 19-20, 2018 respectively, verified as to how MTWD grasped the concept of quality management, the formulation and execution of suitable policies and procedures to properly address the existing processes that need to be improved in accordance with the prescribed standards. Every division was examined, not only in terms of the necessary documents needed for every transaction but also to the manner how employees execute the tasks given to them. From the preparation to the actual assessment of its Quality Management System, the management with its committed General Manager, Engr. Miller C. Tanguilan, CESE, proves that MTWD remains to be dedicated in the improvement of its services through quality management.

On July 31, 2018 a Certificate of Attestation as a proof of recommendation for certification was provided to MTWD, and on September 5, 2018 the ISO registration number was received by the Water District. With the success of this endeavour, another important accomplishment is to be attached to the Water District not only as a Category A Water District but also as a first ISO Certified Water District in Region 2. As an ISO certified Water District, MTWD shall remain committed to provide quality and excellent service to all Cagayanos.