Frequently Asked Questions:

Click the topic you want to see:







MTWD Office Hours

Pay at Our Offices

For immediate credit, our office at Main Avenue, San Gabriel,Tuguegarao City. We accept cash and checks.

Monday to Friday——–7:00 am to 4:00 pm (NO NOON BREAK)

Saturday——————-7:30 am to 11:30 pm

We are closed every Sunday.


Aside from the payment collection facility at the main office, MTWD also has remote collection offices in the following areas (Solana and Piat consumers only):

Collecting Fields Offices:

Solana (Bonifacio Street, Centro Solana)

Piat (Poblacion 2, Piat Cagayan)

Back to the top page



Meter Location

If you live in a single-family home, your meter box will likely be located in front of your property near the street. If you live in an apartment or condominium, the water meters for your property will likely be located in a single room, often a utility room located at the basement or ground floor. If your water bill is included in the cost of your rent or home owner’s association dues, then your entire building is metered from a single meter.

How to Read Your Meter

Determine the volume of water used by your household. On the face of the water meter, you will see a large dial and a series of numbers. The numbers represent the volume of water used by your household since the last time the meter was reset. The units for this measurement will be specified on the dial face; common units are gallons, liters, cubic feet, and cubic meters. MTWD uses cubic meter. The dial itself rotates slowly with water consumption, and so isn’t as useful for taking a reading.

Determine the amount of water your household uses over a period of time. To track your water usage, begin by writing down the reading on the meter. Wait a specified period of time (a full day or full week, for example), and then write down the new reading. Subtract the first reading from the second to determine how much water you used during that period. If you are trying to reconcile your own readings with the figures on your water bill, remember that the MTWD meter readers won’t always take readings at the same time each month.

Calculate the cost of your water usage. If you want to calculate the cost of the water you use, you’ll need to determine how the water is billed. Look at your water bill to determine the billing unit; this is usually bigger than the metered unit, and is commonly expressed as 100 cubic feet. The unit rate will be printed on your bill, which is the price paid per billing unit consumed. Convert your total water consumption into the billing unit, and then multiply by the billing rate to determine the cost of the water.

Back to the top page



Do we have to wait for MTWD’s meter readers to know how many cubic meters of water we consume in one month? No need! In fact, we can compute our monthly water consumption by using elementary Mathematics!

Simply follow this formula with sample values:

Present Reading         0078
Previous Reading      -0033
Cu.m. Consume             45

Back to the top page



Legal Basis

Republic Act No. 9994, “Expanded Senior Citizens Act of 2010″, An Act Granting Additional Benefits and Privileges to Senior Citizens.


Five Percent Discount. Senior citizens, whose account is duly enrolled in accordance with these guidelines, are entitled to an additional discount of 5% on his water fees for the month. The discount is granted per household regardless of the number of senior citizens living therein.

Fifty Percent Discount. Senior citizens centers and residential care institutions or group homes subject to the conditions stated herein and to the guidelines which will hereafter be promulgated by Department of Social Welfare and Development, are entitled to a 5% discount on its monthly water fees.

Five Percent Discount

Conditions. To be entitled to the five percent discount, the following conditions must be complied with:

1. The account must be registered in the name of the senior citizen for a period of one year.
2. Its consumption for the month does not exceed thirty (30) cubic meters.
3. The senior citizen is a resident of the household applying for the discount.

Documentary Requirements.. Before a senior citizen can avail of the discount, he must enroll his account and submit the following documents to the Billing Department:

1. Filled-out application with one 2.5″ x 3″ ID picture of the senior citizen holding the latest newspaper
2. Birth certificate/baptismal certificate
3. Barangay certificate
4. Senior citizens card
5. If applying through a representative, authorization letter and one (1) government issued ID of the representative

A senior citizen is allowed to enroll only one (1) account. Upon approval, the enrolled account is entitled to a 5% discount for a period of one (1) year. Thereafter, he must renew his application annually, preferably at least one (1) month prior to its expiration for him to continue enjoying this benefit.

Fifty Percent Discount

Conditions. To be entitled to the fifty percent (50%) discount, the following conditions must be complied with:

1. The senior citizen centers, a residential care institutions or group homes must be duly accredited with DSWD.
2. It must either be a government-run institution or organized or operated by a non-stock non-profit domestic corporation.
3. Its purpose is for the promotion of the well-being of abandoned, neglected, unattached or homeless senior citizens.
4. It must be in operation for at least six (6) months already.

Documentary Requirements. The institution must enroll its account and submit the following documents to the Billing Department:

1. Filled-up application form
2. SEC Registration with Articles of Incorporation or charter in the case of government-run institutions
3. Proof of accreditation with DSWD


These guidelines shall take effect on July 6, 2010 to coincide with the effectivity of the Implementing Rules and Regulations of RA 9994.

Back to the top page


Find and Fix Leaks

The water line running to your home is “metered” for accountability and billing purposes. A leak on your line can be very costly. Yet, even a very small leak can be found through trying a few simple techniques and can save you from a nasty surprise from your local utility company.


Turn Off the Water

Before you look for leaks, make sure no water is being used inside or outside your home.



Check the toilet for leaks by removing the top of the tank. If you hear any hissing at all, try to locate where it is coming from. Assess it and determine if you can fix it. If you can’t, then call a plumber.

  • If nothing is noticeable, add some food coloring and put a couple of drops in the tank (not the bowl). Wait several minutes and if you have coloring in the bowl, you have a leak in the flapper at the bottom of the tank that is allowing water to seep through. Assess if you want to do the repair yourself, or call a plumber.
  • If you have more toilets, go ahead and repeat the process with each toilet to make sure you don’t have more than one problem.


Meter Line

If the toilets are fine, check the line running from the meter to the house. While this may sound difficult, you can save money if you can locate the leak for the plumber.

  • If you know you have a shut-off valve, shut it off temporarily and check the meter by removing the lid and watch the dial on top of the meter.
  • Once you locate it and the valve is turned off, watch the meter and see if it is turning. If it is still turning, then the leak is between the meter and the house.
  • At this point, walk in the area where the meter and the shut-off valve is located. Look for signs of a leak such as: soft muddy areas, grass that is greener than the rest or growing much faster than other areas. If you see such an obvious sign, call a plumber or assess if you can make a repair yourself.

If you have the valve shut off and the meter has stopped moving, then the leak is somewhere in the house. Try some other techniques to locate the problem.


Other Leaks

Check the garden. Look at hoses, taps, and drip irrigation systems

Check the shower head for leaks. It should be a fairly straightforward home repair if this is a source of leakage.

If you have a swimming pool, it is important to check and see if it has any leaks.

Recognize that in many cases a leak can be very hard to locate. Not all of the leaks can be located and if you’re not used to plumbing positioning, you may miss something easily. All the same, if you try these steps, you should be able to find an approximate location and this is a valuable exercise because it will help the plumber save time.

Back to the top page